Applies to pay2bridge.com, the Pay2Bridge mobile app, and Pay2Bridge checkouts on merchant websites. Last updated 30 July 2026.
Pay2Bridge is operated by Mocan Group Inc. ("Pay2Bridge", "we", "us"), 343 Preston Street, 11th Floor, Ottawa, Ontario K1S 1N4, Canada. This policy explains what we collect, why, and what you can do about it.
| Data | Why we need it |
|---|---|
| Name and email address | To create your order, send your receipt, and answer support questions. |
| Date of birth | Some merchants sell age-restricted products. We check you're 18+ and store the date with the order as proof the check was done. |
| Billing/shipping address | Required for physical goods and for card fraud checks (address verification). |
| Payment details | Card number, expiry and security code are collected on the checkout, encrypted in transit, and passed straight to the payment network. We do not store them. We retain only the card brand and last four digits so you and the merchant can identify the payment. |
| Wallet addresses | For crypto payments — to send funds to the right place. Blockchain transactions are public by nature. |
| Transaction records | Amount, date, status, order reference — to run the service, provide receipts, and meet accounting and anti-fraud obligations. |
| Video confirmations (Deal Proof, optional) | Only when both parties to a peer-to-peer deal choose to record one. Stored with that payment as evidence of agreement, viewable by anyone holding the payment link. |
| Merchant business details | For merchants applying to accept cards: business, ownership and processing information required by the payment networks and banks for underwriting. |
| Basic technical data | IP address and request logs, used for security, fraud prevention and debugging. |
Transaction records are kept for at least seven years, because financial and tax law requires it. Support correspondence is kept while your account is active and for a reasonable period afterwards. Deal Proof recordings are kept for as long as the associated payment record, unless you ask us to remove them sooner. Card numbers are never retained at all.
Everything travels over encrypted connections (TLS). Card details are never written to our storage. Merchant API keys are stored as one-way hashes, so even we cannot read them back. Access to production data is limited to people who need it to operate the service.
You can ask us to show you the personal information we hold about you, correct it if it's wrong, or delete it. Canadian users have these rights under PIPEDA; users in the EU/UK under the GDPR; users in California under the CCPA. Email moe@pay2bridge.com and we'll respond within 30 days.
Note: we may need to keep transaction records even after a deletion request, where financial law requires it. We'll tell you if that applies.
Pay2Bridge is not intended for anyone under 18, and our checkouts enforce an 18+ age check. We do not knowingly collect information from children. If you believe a child has given us data, email us and we'll delete it.
We're based in Canada, and our payment partners and infrastructure providers may process data in the United States and elsewhere. Where data leaves your region we rely on appropriate safeguards and contractual protections.
If we change this policy we'll update the date at the top, and for material changes we'll notify account holders by email.
Questions, requests, or complaints: moe@pay2bridge.com
Mocan Group Inc. (operating as Pay2Bridge), 343 Preston Street, 11th Floor, Ottawa, Ontario K1S 1N4, Canada.
If you're in Canada and unhappy with our response, you may contact the Office of the Privacy Commissioner of Canada.